Booking the next session stays a decision, not an automation: the system offers
free slots and the secretary picks one with the patient in front of them. Booking
automatically would fill the worst slot in the calendar — the one nobody wanted —
and produce a no-show.
A session whose due date has passed with nobody booking it surfaces in an
explicit queue instead of waiting silently for the patient to call. Suggestions
default to the resource the previous session ran on, since continuing a course on
the same device is both clinically steadier and one less choice to make; with no
previous booking the caller must name a resource rather than get an empty list.
Slot maths is reused from ResourceBookingSlotService; this only decides which
resource, from which day, and how far ahead to look.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
