The no-show records existed and drove the risk tag, but the patient's file
never showed the number behind it — the operator saw a tag with no evidence.
GET /patient/{uuid}/no-shows returns the count, the policy threshold and the
window, and the banner shows it only when the count is above zero: "0 no-shows"
on every healthy patient's file is an accusation nobody made.
The badge does not block anything and the docs say so. Blocking is an
eligibility policy from task 09 built on the same tag; a clinic that wants to
see the risk but still take a deposit must not have to switch the count off.
A test pins that a tagged patient still books.
Both report pages kept their range and branch in local state, so going back
from a resource lost the report and a shared link opened someone else's
default. They use useUrlState now, like every other list in the panel.
Three tests that were owed:
- the service-level cancellation policy beats the tenant one with no blending,
checked through the number that comes out rather than through the resolver
- a patient over the no-show threshold can still book
- occupied includes the waiting segment while active does not — if those two
came back equal the whole utilization report would be pointless
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
Cancelling worked but had no policy behind it: no window, no penalty, nothing
happened to the deposit, and the no_show status had no effect at all.
Two rules that are expensive to get wrong, and both are load-bearing:
- The clinic cancelling its own appointment is never charged. That check is the
first line of the calculation, not somewhere in the middle, so a later
refactor cannot reorder it into charging patients for the clinic's decision.
- A penalty never exceeds what was actually paid. Anything above that is a
debt, and debt belongs to billing, not to cancellation. An unpaid appointment
is charged nothing and the response says why.
The default is no penalty at all — a penalising default would have made every
patient with a near appointment liable the moment this deployed.
No-shows are rows, not a counter on the patient: a counter loses which
appointment and when, which makes the 12-month window impossible. Crossing the
threshold adds an existing TenantTag; it never blocks the patient, because
blocking is an eligibility policy (task 09) written on top of that same tag.
Waitlist notifies up to ten matching people and the first to book wins. An
exclusive queue reads fairer but means a freed slot sits locked for half an
hour while someone ignores their phone — so the SMS says so explicitly instead.
Insufficient wallet balance does not fail the cancellation: the slot is freed
either way. A slot should not be held hostage to money.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
